Accessibility Statement
Electra Ltd. believes in providing all of its customers with the most professional, respectful, accessible, and equitable service. In accordance with the Equal Rights for Persons with Disabilities Law, 1998-5758, and the regulations enacted thereunder, Electra continues to invest substantial resources and effort in making the necessary accessibility adaptations that will enable all people with disabilities to access its customer services in an equal, independent manner.
Accessibility Arrangements
Group Headquarters:
Visits are by appointment only. Please arrange an appointment by phone at +972-3-7535666 or by email at electra@electra.co.il
Address: 37th Floor, 2 Zeev Jabotinsky Road, Ramat Gan, Israel
Service Animals: Permitted
Wheelchairs & Mobility Scooters: Permitted
Accessible Parking: Available on Level -1 for larger vehicles, as well as for regular vehicles on Levels -2, -3, -5, and -6. Please complete a payment exemption form in the company’s offices.
Building Access: Barrier-free
Accessible Restroom: On the office floor
Wide Corridors: In accordance with regulations
Directional Signage: Yes
Hearing Loop System: Yes
Human Resources Division:
Visits to the offices are by prior arrangement only.
Address: 13th Floor, 2 Nim Boulevard, Rishon LeZion, Israel
Accessible Parking: Available on Level -1 for larger vehicles, near the elevators that serve the mall. Accessible parking for regular vehicles is found on Levels -3 and -4. Please note that parking is free for the first two hours and will then entail a charge.
Building Access: Barrier-free, with an accessible buzzer at the entrance to the HR Division
Accessible Restroom: On each floor
Wide Corridors: In accordance with regulations
Directional Signage: Yes
Hearing Loop System: Yes
Accessible Customer Service:
Customer Service Training – Training is provided to acquaint employees with accessibility issues, create awareness, and provide practical tools that will help them to provide accessible customer service.
Accessible Call Center – The interactive voice response (IVR) system has been made accessible, ensuring that all information is conveyed in a clear, simple manner, without background music.
Alternative Contact Options – Customers may contact Electra in several ways:
Email: electra@electra.co.il
Mail: 2 Jabotinsky Road, Ramat Gan, Israel
Or via the “Contact” button on the Electra website
What Is an Accessible Website?
An accessible website is one that enables everyone, including seniors and people with disabilities, to use it with the same level of ease and enjoyment. According to a 2003 Microsoft study, around 20-25% of the population has difficulties using the internet and may benefit from more accessible online content. Electra believes in and strives to ensure equal opportunities online for people with various disabilities and/or those using assistive computer technologies.
Website Accessibility
The website complies with the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adaptations) Regulations, 2013-5773. It also complies with the recommendations of the Israeli standard (SII 5568) for online content accessibility (Level AA) and the recommendations of the WCAG 2.0 document published by the World Wide Web Consortium (W3C). The website is optimized for display in the most common internet browsers and on mobile phones.
Adaptations
The website has undergone careful accessibility adaptations, such as providing an informative semantic structure for assistive technologies, supporting keyboard-only navigation and use in accordance with the recommendations of the W3C, enabling color adjustments, and adding help labels and instructions in forms for the benefit of all users. When using a screen reader, it is recommended to use the latest NVDA software for the best browsing experience.
You Are Our Accessibility Partners
Despite our best efforts to make the website as accessible as possible, you may encounter a component, page, or document that is not fully accessible to you. In these cases, please contact us so we can make the necessary adjustments as soon as possible.
Contact Details – Accessibility Coordinator
As mentioned above, we will be happy to receive any accessibility questions you may have, as well as your suggestions for ways we can improve our accessible customer service.
Please contact our accessibility coordinator:
Name: Efrat Haber Eckstein
Email: efrath@electra.co.il
Tel: +972-3-9630233
This accessibility statement was last updated on November 30, 2021.